Service restoration
Incidents
Open47
Closed · 30d186
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Opened Closed
Simulated ServiceNow portfolio feed
Operational health, in one decision-ready view.
Track service disruption, root-cause progress, change execution, and release risk across the portfolio.
Portfolio health69
At Risk
Tier 0 at risk: Trading Platform
Leadership watchlistSignals requiring action or awareness
How Portfolio Health is calculatedDeterministic engine · criticality-weighted service scores · synthetic demonstration69/100
At RiskTier 0 at risk: Trading PlatformAlso at risk: Integration Gateway1 open P1 and 5 overdue RCAs across the portfolio
Trading PlatformTier 040
At Risk · 1 open P1 incident
Client IdentityTier 060
Watch · 1 overdue RCA
Clearing & SettlementTier 060
Watch · 1 overdue RCA
Integration GatewayTier 168
At Risk · 2 overdue RCAs
Data & ReportingTier 272
Watch · 1 incident at SLA risk
Advisor PortalTier 190
Healthy · 1 high-risk release in the next 14 days
DevOps PlatformTier 1100
Healthy · No open P1s, overdue RCAs, SLA-risk incidents, or high-risk releases
Mobile ExperienceTier 2100
Healthy · No open P1s, overdue RCAs, SLA-risk incidents, or high-risk releases
Each service starts at 100 with deductions: open P1 −20, SLA-risk incident −8, overdue RCA −12, 30-day change success below 85% −10 (below 70% −20), and each high-risk release in the next 14 days −10. An open P1 or two overdue RCAs force At Risk. The portfolio score weights service scores by criticality (Tier 0 ×3, Tier 1 ×2, Tier 2 ×1). Deterministic synthetic demo — recalibrate to an organization's targets before production use.
Core ITSM signals
Flow and outcomes
Data through Jul 9, 2026 · Synthetic demo dataset
Root-cause elimination
Problems
Open18
Closed · 30d11
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Opened Closed
Release execution
Changes
Open24
Closed · 30d80
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Opened Closed
Portfolio by business service
Service health and accountability
40At Risk
Trading Platform
Market Data
- Incidents
- 1
- SLA risk
- 1
- RCA due
- 1
- Change success
- 0%
60Watch
Client Identity
IAM Engineering
- Incidents
- 1
- SLA risk
- 1
- RCA due
- 1
- Change success
- —
60Watch
Clearing & Settlement
Batch Services
- Incidents
- 1
- SLA risk
- 1
- RCA due
- 1
- Change success
- 0%
68At Risk
Integration Gateway
API Platform
- Incidents
- 1
- SLA risk
- 1
- RCA due
- 2
- Change success
- 100%
Operational flow
Opened vs. closed month over month
Volume trend through Jul 9, 2026. Closure lines above intake indicate backlog burn-down.
Service restoration
Incident flow
Jul opened214
Jul closed186
Net flow+28
Closure ratio87%
Opened Closed
Watch
July intake outpaced closures after five months of near-parity or burn-down.
Root-cause elimination
Problem flow
Jul opened16
Jul closed11
Net flow+5
Closure ratio69%
Opened Closed
Action
Problem creation is accelerating while overdue RCA volume remains concentrated in identity and digital services.
Change outcomes · 30 days
Execution quality
85%successful
Incidents caused by change
Prioritized by business impact
4 itemsNeeds attention
Next 14 days